The Error code 255 on Moniepoint typically indicates a communication error between the company’s POS terminal and the company’s server/infrastructure.
Generally on several POS systems, error codes that range from 200 to 299 signify general system malfunctions or internal errors within the POS terminal's software.
However, in the case of Moniepoint, error code 255 is showing that the POS terminal is having problems connecting with the company’s network servers.
Many things could cause this error code. It could be related to a problem with the terminal's connection to the network, the Moniepoint servers, or the payment processor. This could be due to a weak signal, a problem with the SIM card, or a temporary outage.
Another problem that could caused Error 255 on Moniepoint POS terminal is software or configuration issues. If there’s an issue with the terminal's software, its configuration settings, or a conflict with other software or hardware, error code 255 might appear.
The Error Code 255: How to Fix on Moniepoint POS
There are various ways to fix this issue but the most effective way is to identify the cause of the error code. Once you identify the causes, then you can easily work towards resolving the problem.
Generally, here’s what you can do if you encounter Error Code 255 on your Moniepoint POS terminal:
1. Check the POS network connection
Check your terminal internet connection. If the POS doesn’t have a server connection, this could be caused by various issues including bad network signal and that the SIM card is not properly inserted or not activated.
So, you may need to check all the things mentioned here properly to ensure the POS terminal’s connection is stable. More so, you may want to check the SIM’s data bundle if it’s not exhausted.
2. Software or Configuration Resetting
If the error code 255 is caused by software or configuration issues, shutdown the POS terminal and restart it to automatically restore/reset the software and configuration settings of the terminal. Restarting the POS will probably resolve temporary glitches or software issues on the POS device system.
3. Update Moniepoint POS App
If the Moniepoint POS App is already outdated on the POS device, it could caused error code 255. It’s always wise to check for any pending app/software update on the app.
To check for App updates on Moniepoint POS terminal, follow these steps:
- On the Moniepoint POS homepage, click on “App Market” and you will see two apps if there’s latest version.
- You will see the app you’re currently using and you will see the latest version of the app.
- To update to the latest app, click on “Update” and wait for it to download.
How to Install Latest version of Moniepoint App on POS
To install the latest version of the POS App, go-to “App Market”, click on “Manager” and navigate to the right to see the “Installation Package” of the latest version you’ve downloaded.
Now, click on “Install” to install the new app. You can delete the old version of the app in the installation package or you can leave it.
In a nutshell, once the Moniepoint POS app is updated to the latest version, the error code 255 will probably solved if it’s caused by outdated software/application.
4. Contact Moniepoint Directly
If you try all the solutions explained in this article and the error code 255 seems to persist, it's best to reach out to Moniepoint's customer support for further assistance.
The Moniepoint customer support service will have direct access to more specific information about error codes particularly on your POS terminal and can provide further assistance or troubleshooting steps.
However, it’s important not to attempt any unauthorized repairs or modifications to the POS terminal, as this could void any warranties or cause further damage. Always rely on official support channels for assistance.
