The rate at which SIM cards get lost in Nigeria these days is incomparable to previous years. I don’t know maybe because the government has allowed 5 SIM registration per NIN for one service provider. Altogether will be 20 SIM cards per NIN, as we are having 4 major telecommunications companies in the country.
Well, that’s not exactly where we are going in this article. Here today, we’ll talk about what you can do if you lost your PalmPay number. I know that one thing that will come to your mind is to contact PalmPay customer support team. Now, let me ask you a question. If you contact PalmPay and you didn’t get immediate response, what would you do?
Just read this article to the end and learn some valuable lessons to sort out your PalmPay account when your SIM get lost or your phone got stolen.
What do to if PalmPay Number is Lost
1. Block your PalmPay Account Immediately
The easiest way to access a mobile banking app or mobile money app is through registered phone number. Compromiser can use your SIM number to receive OTP code which will authorize immediate access to your PalmPay account. I believe you know what that means if you have funds in the account?
Infact, with registered phone number, your transaction PIN can be changed. So, if your PalmPay SIM Number is lost or stolen, first thing you need to do immediately is block the Account.
How can I block my PalmPay account?
A comprehension guide to block your PalmPay account instantly with USSD code when your phone or SIM number or ATM card is stolen has been discussed in one of our article. Access the guide to learn how to do that.
Nevertheless, all you need to do is just get another phone and dial the PalmPay USSD code, follow the prompts that follows and choose “Block My PalmPay Account,” enter the missing SIM Number’s digits without adding the first 0 digit.
Once your PalmPay account is blocked, no one will be able to access it using the previous SIM card. To unblock the account, you will need to contact PalmPay with your ID card linked to the account and explain to them why you blocked the account.
Upon response, you may be asked to do some selfie with your ID and fill some indemnity form to regain access to your account. You maybe wondering that if the compromiser go through all these process to access the account.
Even though the compromiser contact PalmPay support, posing as if he/she is the owner of the account, he/she will not be able to complete the requirements needed to re-issue access to the account.
2. Change your PalmPay Number
Once you’ve regain access to your account, the next thing to do is change the lost SIM Number on your PalmPay account. To do that, kindly go-to “Settings” in the PalmPay app, select “Mobile Number” and then tap on “Change Number”. Enter the new number and tap on “Done”.
Once you successfully changed the number to new one, you will begin to receive necessary updates—such as OTO code for login and other payment OTP code—to the new number.
However, it’s important to note that your PalmPay account number will never change. The lost number will remain your PalmPay Account Number. This can never be changed even if your contact PalmPay support team. But there’s only one way to change it; open another PalmPay account.
3. Create a New PalmPay Account
Yes, if you want the new number to be your PalmPay account number, then you will need to register another PalmPay account with the new number.
I know you’ll be wondering that is it possible to create two PalmPay accounts using one information? Yes, it’s very possible. In fact, the central bank of Nigeria supports this. The apex bank allows individuals or businesses to have two accounts in one financial institution.
Read the screenshot highlighted below to have a better understanding of what I’m talking about.
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| Yes, you can create two PalmPay accounts with one BVN, NIN and Names. |
So, use your BVN, NIN, full legal name and address to register a new PalmPay account using the new Number. By doing that, your account number will be the new number. Once the account is created, you can transfer your funds from the previous account to the new account.
I believe this article has answered your questions. If you have any more questions, feel free to drop it in the comments section and don’t forget to share this to your social media profiles so that it can get to more people that need this piece of information.
