In Nigeria, people are so used to WhatsApp—the messaging app by Meta—to the extend that they want all things that involves chatting should be done on the platform. Because of this approach, 90% of fintech companies and startups have moved their customer care services to WhatsApp.
Having customer support representatives on WhatsApp provides a convenient and efficient way for businesses and entrepreneurs to connect and interact with their existing and potential customers.
Like I said earlier that WhatsApp is widely used, it offers real-time communication and easy accessibility for users. So, many fintech companies customers are using WhatsApp. In fact as of April 2024, there are approximately 51 million WhatsApp users in Nigeria.
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This platform allows for personalized interactions, quick resolution of issues, and the sharing of multimedia such as screenshots or documents to clarify queries. Additionally, WhatsApp’s encryption ensures secure conversations that helps in fostering trust between the business and its customers.
Among fintech companies that integrates their customer service systems with WhatsApp Business to satisfy customers needs is PalmPay. In this article, I will walk you through the simple step by step guides to chat with PalmPay’s customer care representative on WhatsApp.
Chatting with PalmPay on WhatsApp
To chat with PalmPay via WhatsApp is simple. The official WhatsApp number of PalmPay is +23470072564357. So, all you need to do is add the number to your contact list and initial a chat. Here’s how:
- Go-to “Phone App” on your smartphone. On some smartphones, it’s known as “Call App”.
- Add the PalmPay WhatsApp number +23470072564357 to your phone’s contacts. Perhaps, you might want to save it “PalmPay Support”.
- Once the number is saved as PalmPay support on your contact list, open your WhatsApp app and start a new chat.
- For android, tap the chat icon in the bottom-right corner of the screen to start a new chat. For iPhone users, tap the “New Chat” icon in the top-right corner to start a new chat.
- All the contacts that’s using WhatsApp on your list will pop out immediately you tap on New Chat. Find the PalmPay support—or the name you saved the number with—and click on it.
- Once you tap on the name, you will be taken to the customer service DM. You can initiate a conversation by typing “Hi”.
- You can wait to get a response or go ahead and type your message detailing your inquiry or issue and send it.
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PalmPay’s customer service team will respond to assist you with your needs. However, there are other means you can contact PalmPay different from WhatsApp support. If you prefer other contact methods, PalmPay offers support through their official app and email at support@palmpay.com.
Note: Response times may vary depending on their support team’s availability. Nevertheless, a customer representative will attend to your within the time frame of 24 hours during business hours. If you message them during weekends or holidays, responses might delay till business hours.
